Contacting Black Diamond for Warranty - Please Note Our Phones Are Closed Today (Every Day)

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I have been contacting Black Diamond for a warranty issue for 8 months now, I forgot to follow up once it was approved thinking they had everything. I followed up and they hadn’t responded to my emails for 3 months until I spammed every email they had available. Every time I call their number, no one is available to answer, EVER! Regardless of whatever option I press, there are no message options. The person on the other end of the email has no interest in reading my email, and noting that the case was resolved and instead occasionally keeps asking me to resubmit a new warranty claim and wait 2 months again! I feel like I am going crazy.

Has anyone gotten through? How can I talk to someone more senior?

Edit: The reason why I took so long to follow up was the product I wanted was out of stock, and this was communicated.

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Have you taken over their Instagram accounts?

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Last time I did that, I got my account banned for “bullying”. And no I didn’t use curse words and was nothing but direct.

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Sounds extremely precise. I’ve been attracting companies’ attention with this strategy for years. Discretion is paramount.

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What would you write? If you could please give me some direction or a copy and paste of what you wrote for reference?

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I would post a picture of the issue on your product to their social medial sites-Facebook, X, etc. You have attempted numerous times to contact them, but no one has returned your calls or emails. Please ask them to get in touch with you.

It can take some time to hear back. If you have an Instagram or Facebook account, I would also send them a direct message with the same message.